An answer for every question. And if you can’t find an answer, get in touch with us, we’ll reply as soon as possible!
You are excited, we know. You are about to order your first box and you want to be sure that you will really receive a treasure chest of Italian delicacies and excellence. You are one step away from saying goodbye to the spasmodic search among the supermarket shelves for an authentically Italian product. If you have any questions please contact us, by email or through WhatsApp, or read the FAQ and you will already find many answers to your questions.
Welcome to the Acquolina community, just a few clicks and you will be able to enjoy the unique flavour of home again.
Of course! On our e-commerce website you can choose to buy or give away just one box or subscribe, at a better price, in order to experience every month the pleasure of unwrapping, discovering, and tasting the best typical Italian products.
Every month you will receive different products, it will be an exciting discovery of excellence, one product after the other, always different. Every month a surprise!
Of course! Send us an email to email@example.com or contact us through WhatsApp using the key on the website and specify your allergies or intolerances, we will create a personalised box for you, which follows the idea of the month, but with all the necessary precautions.
We ship our boxes throughout Europe, including Great Britain, free of charge. We can also ship to countries outside the EU, from the United States to Japan, but we ask you to contact us to establish a price that includes a different cost than shipping to your home. We do not deliver with free shipping to smaller islands, mountain passes, the Venetian lagoon, etc.
Shipping is free throughout Italy and Europe, including Great Britain! For any order outside the European Union you can contact us, and we will send you a dedicated quote. Send us an email to firstname.lastname@example.org or directly use the WhatsApp key on our website to chat with us.
We have chosen the best courier, which is able to guarantee us a high quality of shipping and unique care of our boxes: DHL. With DHL your boxes will arrive at destination safe and sound, so you can sleep peacefully.
You can make your purchases securely by Credit Card or PayPal. We are able to guarantee the highest standards of computer security for all transactions.
It is not possible to pay cash on delivery.
On Acquolina you can make payments with all the most reliable and secure partners, you can pay by: Credit Card (Visa, Visa Electron, Postepay, Mastercard and American Express) and PayPal.
You can try emptying your computer cache, but if you prefer you can contact us now through WhatsApp on our website (we will reply to you as soon as possible), otherwise send us an email to email@example.com
After payment, you will receive an email with all the details of the order confirming receipt. For any further information you can email us at firstname.lastname@example.org or contact us directly through WhatsApp by clicking on the key available on our website.
It's very simple: at checkout, i.e. just before paying, you will see the sentence: "Do you have a discount code?", click on this and enter your code! You just have to enter the code and you will immediately be entitled to the discount, which will be applied to your shopping cart. ATTENTION: PLEASE NOTE THAT DIFFERENT DISCOUNTS ARE NOT CUMULATIVE.
Of course! Ask for it at the time of making your purchase by sending an email and we will issue an invoice for your purchase.
We ship with DHL and you will receive your order once a month, on a regular basis. We accept orders by the 5th or the 20th of the month and ship in two different ways: on the 10th for orders received by the 5th and on the 25th for orders received between the 6th and 20th of the month. The delivery times will vary between 3 and 6 days. Instead, for the Christmas Box we accept orders until the 5th of December..
Contact us immediately at email@example.com and we will take immediate action to resolve the situation by proposing the best solution.